GRONROOS, CHRISTIAN
SERVICE MANAGEMENT AND MARKETING CUSTOMER MANAGEMENT IN SERVICE COMPETITION - III - NEW DELHI WILEY 2016 - 483
9788126512874
MANAGEMENT
MARKETING
PRODUCTVITY
CUSTOMER MANAGEMENT
658.8 / GRO
SERVICE MANAGEMENT AND MARKETING CUSTOMER MANAGEMENT IN SERVICE COMPETITION - III - NEW DELHI WILEY 2016 - 483
9788126512874
MANAGEMENT
MARKETING
PRODUCTVITY
CUSTOMER MANAGEMENT
658.8 / GRO