LOVELOCK CHRISTOPHER
SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY - VII - NEW DELHI PEARSON 2011 - 683
978-81-317-5939-4
MARKETING
COMPETITIVE MARKETS
BALANCING DEMAND
SERVICE QUALITY
658.8 PEA
SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY - VII - NEW DELHI PEARSON 2011 - 683
978-81-317-5939-4
MARKETING
COMPETITIVE MARKETS
BALANCING DEMAND
SERVICE QUALITY
658.8 PEA