000 | 00421nam a22001697a 4500 | ||
---|---|---|---|
003 | OSt | ||
020 | _a9789386858771 | ||
082 |
_a658.8 _bHOF |
||
100 | _aHOFFMAN, K . DOUGLAS | ||
110 | _aBATESON, JOHN E. | ||
245 | _aSERVICE MARKETING : CONCEPTS, STRATEGIES AND CASES | ||
250 | _aV | ||
260 |
_aDELHI _bCENGAGE LEARNING INDIA PRIVATE LIMITED _c2019 |
||
300 | _a458 | ||
650 | _aMANAGEMENT | ||
942 |
_2ddc _cB |
||
999 |
_c86595 _d86595 |