000 00457nam a22001697a 4500
003 OSt
020 _a9780070435049
082 _a658.812
_bSHE
100 _aSHETH, JAGDISH N
110 _aPARVATIYAR, ATUL
245 _aCUSTOMER RELATIONSHIP MANAGEMENT : EMERGING CONCEPTS, TOOLS AND APPLICATIONS
260 _aNEW DELHI
_bMCGRAW HILL EDUCATION (INDIA) PVT LTD
_c2019
300 _a543
650 _aMANAGMENT
700 _aSHAINESH, G
942 _2ddc
_cB
999 _c87420
_d87420