| 000 | 00481nam a22001937a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 020 | _a9788126512874 | ||
| 082 |
_a658.8 _bGRO |
||
| 100 | _aGRONROOS, CHRISTIAN | ||
| 245 |
_aSERVICE MANAGEMENT AND MARKETING _b CUSTOMER MANAGEMENT IN SERVICE COMPETITION |
||
| 250 | _aIII | ||
| 260 |
_aNEW DELHI _bWILEY _c2016 |
||
| 300 | _a483 | ||
| 650 | _aMANAGEMENT | ||
| 650 | _aMARKETING | ||
| 650 | _aPRODUCTVITY | ||
| 650 | _aCUSTOMER MANAGEMENT | ||
| 942 |
_2ddc _cB |
||
| 999 |
_c87465 _d87465 |
||